Auraaura

Terms of Service

Effective date: 1 May 2026 · Last updated: 1 May 2026

These Terms of Service ("Terms") govern your access to and use of the Aura property management platform and related services (collectively, "Aura" or the "Service") provided by Aura Technology Limited, a company incorporated in Hong Kong ("we", "us", or "our"). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Aura is a cloud-based property management system (PMS) for hotels, villas, bed-and-breakfasts, hostels, and vacation rental operators. The Service includes a reservation management system, channel manager, direct booking engine, digital check-in, housekeeping tools, owner portal, automated emails, payment processing integration, and AI-powered setup assistant, as made available from time to time.

2. Accounts

You must provide accurate and complete registration information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at hello@aurapms.io if you suspect unauthorised access.

You may invite team members to your account. You are responsible for their compliance with these Terms.

3. Subscription and Billing

Access to the Service requires a paid subscription after the conclusion of any free trial period. Subscriptions are available on a monthly or annual basis.

  • Monthly subscriptions are billed in advance each calendar month. Your subscription renews automatically unless cancelled before the next billing date.
  • Annual subscriptions are billed in full upfront and cover a twelve-month period. Annual subscriptions renew automatically for a further twelve-month period unless you notify us of cancellation before the renewal date.
  • Cancellation. You may cancel at any time. Cancellation stops the next renewal — we do not issue refunds or credits for the unused portion of a current billing period. Your access continues until the end of the period already paid for.
  • Price changes. We will give at least 30 days' notice of any price changes by email to the address on your account. Continued use after the notice period constitutes acceptance of the new pricing.

All fees are exclusive of taxes. Where applicable, taxes (VAT, GST, or similar) will be added to your invoice. You are responsible for any taxes arising from your use of the Service.

4. Free Trial

We may offer a free trial period. At the end of the trial your account will require a paid subscription to remain active. We reserve the right to modify or discontinue the trial offer at any time.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorised access to any part of the Service or its related systems.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or otherwise commercialise the Service without our written consent.
  • Upload content that is defamatory, fraudulent, or infringes any third-party rights.
  • Interfere with or disrupt the integrity or performance of the Service.

6. Your Data

You retain ownership of all data you upload to the Service ("Your Data"), including property information, reservation data, and guest records. You grant us a limited licence to store, process, and transmit Your Data solely to operate the Service on your behalf.

You are responsible for ensuring you have the legal right to submit any personal data about your guests or team members, and for complying with applicable data protection laws in your jurisdiction. Our handling of personal data is described in our Privacy Policy.

We implement industry-standard security measures to protect Your Data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Portability and Deletion

You may export Your Data at any time using the CSV export functions in the Service. Upon termination of your account we will retain Your Data for 30 days, after which it will be permanently deleted from our systems, except where we are required by law to retain it longer.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and other content produced by us, is owned by or licensed to Aura Technology Limited and is protected by intellectual property laws. These Terms do not grant you any rights in the Service other than the limited right to use it in accordance with these Terms.

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without restriction or compensation.

9. Third-Party Integrations

The Service integrates with third-party platforms including online travel agencies (OTAs), payment processors, and communication tools. Your use of those integrations is subject to the relevant third party's own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party platform.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AURA TECHNOLOGY LIMITED AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF REVENUE, PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Aura Technology Limited and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your account at any time if you breach these Terms or if we reasonably believe your use of the Service poses a risk to us or other users, with or without prior notice. Upon termination, your right to use the Service ceases immediately.

You may terminate your account at any time by cancelling your subscription and ceasing use of the Service.

14. Modifications to the Service and Terms

We may modify the Service or these Terms at any time. For material changes to these Terms we will provide at least 14 days' notice by email. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

16. General

  • Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force.
  • No waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
  • Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms? Contact us at hello@aurapms.io.